Complaints and Returns

Publication date:

Complaints about the Goods under the warranty

  1. The Seller undertakes to deliver the Goods without defects.
     
  2. The Seller is liable to the Customer who is a Consumer under the warranty for defects under the terms of art. 556 - 576 of the Civil Code. In relation to Clients who are Entrepreneurs, the warranty is excluded.
     
  3. Complaints arising from the violation of the Customer's rights guaranteed by law or under these Regulations should be directed to the address Przedsiębiorstwo Handlowo-Usługowe "ROJAX" Paweł Czekański, ul. Lubelska 50, 35-233 Rzeszów, to the e-mail address: sklep@rojax.pl, phone number 730-007-163 or using the contact form.
     
  4. In order to consider the complaint, the Customer should send or deliver the Goods under complaint, attaching the proof of purchase if possible. The goods must be delivered or sent to the address indicated in point 3.
     
  5. The seller undertakes to consider each complaint within 14 days.
     
  6. In the event of deficiencies in the complaint, the Seller will call the Customer to supplement it to the necessary extent immediately, but not later than within 7 days from the date of receipt of the request by the Customer.

 Complaints regarding the provision of electronic services

  1. The Customer may submit complaints to the Seller in connection with the functioning of the Store and the use of the Services. Complaints may be submitted in writing to the following address: Przedsiębiorstwo Handlowo-Usługowe "ROJAX" Paweł Czekański, ul. Lubelska 50, 35-233 Rzeszów, to the e-mail address: sklep@rojax.pl, phone number 730-007-163 or using the contact form.
     
  2. In the complaint, the Customer should provide his name and surname, correspondence address, type and description of the problem.
  3. The Seller undertakes to consider each complaint within 30 days, and if it was not possible, to inform the Customer during this period when the complaint will be considered. In the event of deficiencies in the complaint, the Seller will call the Customer to supplement it to the extent necessary within 7 days from the date of receipt of the request by the Customer.

Information on withdrawal from the contract for the provision of services

(information on exercising the right to withdraw from the contract for the provision of services)

 

The right to withdraw from the contract for the provision of services

Please be advised that you have the right to withdraw from this contract within 14 days without giving any reason. The deadline to withdraw from the contract will expire after 14 days from the date of the contract.

To exercise the right to withdraw from the contract, you must inform Przedsiębiorstwo Handlowo-Usługowe "ROJAX" Paweł Czekański with its registered office at Lubelska 50, 35-233 Rzeszów, email: sklep@rojax.pl, phone: 730-007-163 about your decision of withdrawal from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail).

You may use the attached model withdrawal form, but it is not obligatory.

In order to keep the deadline for withdrawing from the contract, it is enough for you to send information regarding the exercise of your right to withdraw from the contract before the deadline to withdraw from the contract.

Consequences of withdrawal from the contract

In the event of withdrawal from this contract, the Account will be deleted along with all the data provided by you and it will not be possible to use the services provided under the Account.